Pursuant to the French Code of Relations between the Public and the Administration (CRPA), Cerema, as a public administrative institution, makes available or releases the administrative documents it prepares and owns.
These documents are made available and released under the terms and conditions provided in Book III of the CRPA.
These general terms and conditions, hereinafter referred to as “the General Terms and Conditions” define the terms under which administrative documents prepared by Cerema are made available, and under which the public information they contain may be reused.
“Administrative documents”, hereinafter “the Productions”, include any production, prepared and completed as part of Cerema’s public service assignments, and published online on the online store. The Productions include maps of exceptional transport and publications in Cerema’s editorial collections, as well as those of PUCA (urban planning, construction and development plan).
The requester is the natural or legal person making the request for access, hereinafter referred to as “the Requester”.
Article 2. Procedure for requesting maps and publications
Online requests can be made on the Cerema online store at: https://www.cerema.fr/fr/centre-ressources/boutique
A personal account must be set up to make any requests. The personal data protection provisions are provided in Article 10 of the General Terms and Conditions.
The personal account is accessed using the email address entered when the account was created and the personal and confidential password chosen by the Requester. These login details are confidential and must not be disclosed to third parties. Cerema shall not be held liable for any action carried out via or on a personal account.
Requests for additional information should be sent to: firstname.lastname@example.org.
Article 3. Terms and conditions for the provision of Productions by Cerema
3.1 Provision of digital version
Cerema makes all of its Productions available in digital format. These Productions can be downloaded from the Cerema online store. Cerema is not required to provide any Productions in electronic format that it does not already have in this format. Hardcopy documents may be digitised upon request and may incur a fee.
3.2 Hard copies
Upon request, Cerema also provides its Productions in hardcopy format.
Requests are handled within 2 to 3 business days from the date of receipt and payment of the processing fee. Deliveries are made by the post office or by a carrier.
In the case of payment by bank transfer or credit card, the delivery time is generally:
- between 4 and 10 days for Metropolitan France
- between 7 and 20 days for other destinations.
Delivery is made upon signature by the person having requested the document. Please also provide a mobile phone number in order to ensure a better quality of service.
For any questions about delivery tracking, please contact the following email address: email@example.com
Article 4. Printing and postage fees
The costs stated include postage fees and printing costs for hardcopy versions. No fee is charged for digital versions.
Fee prices are presented in euros.
Cerema reserves the right to update its fees at any time, to reflect any change in the cost of printing and postage. The fees charged will be those applicable at the time the request is made.
Article 5. Payment of fees
5.1. Payment by bank card
Credit card payments are made via the secure “HTTPS” protocol. The customer will be redirected to the secure “Ingenico” website to make the payment.
5.2. Payment by bank transfer or payment order (mandat administratif)
- By bank transfer, denominated in euros, all bank charges to be paid by the requester. The request will be processed upon receipt of the bank transfer amount.
- By payment order, reserved for French administrations and local authorities.
5.3. Payment deadline
The institution does not grant any discounts. Payment deadline: 45 days upon receipt of invoice. Any late payments shall (automatically and without prior notice) give rise to the payment of late payment penalties calculated based on the ECB rate plus ten (10) points, as well as a fixed recovery fee of 40.00 euros. Enforceable pursuant to the provisions of Article 192 of French Decree No. 2012-1246 of 7 November 2012 on the budgetary management and public accounting.
Payments made via our website are completely secure. Your payment card details are never shared over the network unencrypted.
A discount is granted by Editions du Cerema to professional book distributors (bookshops).
These terms and conditions may be updated at any time without notice by Cerema.
8. Governing law, disputes
This agreement is subject to French law. The agreement was originally written in French. In the event of a dispute, the French courts shall have exclusive jurisdiction.
9. Intellectual property and re-use of public information
Cerema’s productions are original works protected by intellectual property law. The provision or availability of the Productions in digital or hardcopy format does not entail a transfer of the exclusive intellectual property rights attached to them to the Requester.
The re-use or any other use of a Cerema Production protected under copyright, without citing Cerema, shall constitute an infringement under the terms of Articles L.335-2 of the French Intellectual Property Code. The sources of the Productions and the date they were most recently updated must always be mentioned when re-used.
The public information contained in the Productions must not be altered or distorted in any way.
All the Productions made available are covered by the Etalab open license, Version 2. This license is non-viral.
10. Personal data
When creating your personal space, personal data is requested in order to manage your account.
Personal information is also required to handle any requests for hard copies. This data is liable to be disclosed to the companies involved in its processing, such as those responsible for handling payments, reprography and deliveries. (With the Requester’s express consent, it is also used to personalise information that Cerema may send according to their selected topics of interest.)
Pursuant to the French Data Protection Law No. 78-17 of 6 January 1978 and the EU General Data Protection Regulation 2016/679, the Requester has the right to access, oppose, correct or delete their personal data held by Cerema at any time, by writing to the Data Protection Officer and providing proof of their identity: firstname.lastname@example.org.